DIGITAL BANKING EXPERIENCE
As part of our commitment to continually improve our offerings and technology, we are excited to announce we are upgrading our Online Banking platform and Mobile Banking App effective Monday, October 17, 2022.
Our new system will provide:
An enhanced customer experience while offering superior protection of your confidential information
A new, singular Mobile Banking App for both personal and business
An improved cash management platform and debit card management
Future person-to-person transfers with Zelle and full integration with Quicken and QuickBooks
IMPORTANT DATES
**Mark your calendar!
Thursday, October 13
4pm CST
Cutoff for all Bill Pay activities
Friday, October 14
2pm CST
Cutoff for all existing Online Banking and Mobile Banking App transactions
Monday, October 17
9am CST
New Online Banking, Mobile Banking App and Bill Pay service available
CUSTOMER INFORMATION AND PREPARATION
CONTACT INFORMATION
Please be sure the bank has your most updated phone numbers prior to conversion for login authentication. You can achieve this during your next branch visit by calling our Customer Service Department at 214.358.3111.
NEW LOGIN INSTRUCTIONS
New login instructions will be sent to you before Monday, October 17, 2022.
THINGS TO RE-ESTABLISH
Please note the following will need to be re-established:
- Schedule or reccurring internal transfers prior to Monday, October 17, 2022
- All banking eAlerts
ACCOUNT HISTORY
Please be aware of the following account history details:
- Access to historical check images and eStatements will not change
- The new Online Banking platform will display statement history up to two years
- Access to historical deposit images may not be available; eStatements are not available on the Mobile Banking App
MERCHANT REMOTE DEPOSIT CAPTURE (Business Customers Only)
There will be no changes to Merchant Remote Deposit Capture.
On October 17th,
EXPERIENCE THE NEW ONLINE BANKING PLATFORM
1. LOGIN
Access the new Online Banking platform and establish new login credentials on or after Monday, October 17 utilizing the directions emailed to you.
2. CONFIRM BILL PAYMENT ACCESS
If you are a Bill Payment user, please ensure that you can access the Bill Payment system and that all funding accounts, payments, payment history and payees are visible.
3. REVIEW YOUR ACCOUNT
After logging in, please ensure all of your accounts are displayed.
4. ENROLL SHORT MESSAGE SERVICE (SMS)
Enroll in SMS through the Online Banking platform. Enrollment is not available through the Mobile Banking App.
5. SET UP ALERTS
Take time to setup any account alerts that you wish to receive; eAlert setup can be accomplished using the Self Service menu within the new Online Banking platform.
If you need assistance, you may contact the bank by calling our Customer Service line at 214.358.3111
After logging into the new Online Banking platform,
EXPERIENCE THE NEW mobile BANKING app
After accessing Online Banking, our new Mobile Banking App is ready for activation. The new app cannot be activated until the Online Banking platform is accessed.
The ABNA Mobile App can be downloaded here on or after Monday, October 17, 2022:
You must establish permanent credentials within the Online Banking platform before attempting to login to the Mobile Banking App. Failure to set permanent credentials on the Online Banking platform first will most likely result in the account being locked for 24 hours. If this occurs, please contact our Customer Service Department at 214.358.3111.
For the first several logins to the Mobile Banking App, you will experience multiple instances of requests for the security pin. Also, you will likely be required to enter full credentials (User ID and Password) before being permitted to consistently utilize biometrics to log into the Mobile Banking App.
Questions or concerns?
We’re here to help!
If you have any questions in advance or any problems logging onto the Online Banking platform on or after the morning of Monday, October 17, please call our Customer Service Department at 214.358.3111 and we will be happy to assist you.
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