Annual Audit: As part of our annual audit process, Payne & Smith, LLC, Certified Public Accountants, may contact a sample group of our customers to verify account information. If selected, you may receive a confirmation request asking you to review account details. Please follow the instructions provided and respond directly to the auditing firm. If you have any questions, please contact us directly.
Got Questions? We Have the Answers
Find answers to your most common questions quickly and easily. Browse through the categories below to get the information you need or reach out to us for further assistance.
- Where can I locate an ATM? Where can I locate an ATM? Visit our locations page to find an ATM near you. Locations
- What is the customer service phone number? What is the customer service phone number? Main Line: (214) 358-3111
- What is the ACH/Wire routing number? What is the ACH/Wire routing number? Domestic ACH and Wires in (USD): 111005774Foreign Wires: Please contact us for details
- What do I do if there is a data breach? What do I do if there is a data breach?
- Call us immediately if you notice any unusual activity on your American Bank accounts
- Monitor your accounts regularly. Check your balances and transactions daily using online banking or our mobile app. Set up alerts for balance changes, cleared checks, or transactions over a certain amount.
- Freeze Your Credit with the three major credit bureaus – Equifax, Experian, and TransUnion – to prevent new credit being opened in your name. This service is free but requires identity verification.
- Equifax: Equifax.com| 800-685-1111
- Experian: Experian.com | 888-EXPERIAN | 888-397-3742
- TransUnion: TransUnion.com | 888.909.8872
- Review your credit reports regularly. You can get free reports from all three bureaus at AnnualCreditReport.com. Look for unauthorized accounts and report any fraud directly to the bureaus.
- Report identity theft at IdentityTheft.gov for additional support and resources.
- What do I do if my card is lost or stolen? What do I do if my card is lost or stolen? To report a lost or stolen debit card, please call 1.800.500.1044 at any time, day or night.
- What are the current interest rates? What are the current interest rates? Interest rates vary by account type and market conditions. Contact us for current savings account rates and yields.
- What are American Bank’s hours? What are American Bank’s hours?
Dallas Branch
Lobby and Drive-Thru
Monday – Thursday 9 a.m. – 5 p.m.
Friday 9 a.m. – 6 p.m.
Irving Branch
Lobby and Drive-Thru
Monday – Thursday 9 a.m. – 5 p.m.
Friday 9 a.m. – 6 p.m.
Frisco Branch
Lobby and Drive-Thru
Monday – Thursday 9 a.m. – 5 p.m.
Friday 9 a.m. – 6 p.m.
Branches are closed Weekends and Federal Holidays*
- Is my money secure? Is my money secure?
Yes. Deposits are insured by the FDIC up to the applicable limits. Contact us for more information or visit the FDIC website at https://edie.fdic.gov/calculator.html
- How many locations are there? How many locations are there? We have 3 physical locations in Dallas, Irving, and Frisco. Please visit our location page for address information Locations
- How do I reorder checks or order new checks? How do I reorder checks or order new checks?
To reorder or order checks, please contact us at 214.358.3111
- How do I protect my online banking account? How do I protect my online banking account?
- Set up multi-factor authentication for your online banking and email accounts. Scammers often target emails first to access bank information.
- Use a strong passphrase instead of a simple password. For example, “1#ILCCATSF”, stands for “I Love Cotton Candy at The State Fair,” and includes numbers and special characters.
- Keep your browser updated with the latest security features like virus protection and malware alerts.
- Always verify suspicious messages by calling American Bank directly at 214-358-3111 or by logging into your account.
- How do I protect my computer? How do I protect my computer?
Learn how to protect your computer when using the internet, external devices and software here.
- How can I protect my identity? How can I protect my identity?
Learn essential tips and best practices to safeguard your identity and stay secure in today’s digital world here.